Returns & Exchanges (30 days)
At AVGearShop.com we’ll happily accept returns or provide an exchange for any regular-priced items in new condition within 30 days of purchase. Some exceptions apply*.
Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the delivery date for a refund. A return authorization number is required for all returns. These terms apply to all refunds. Customers must inform AVGearShop.com of any order discrepancy within 30 days from the delivery date so that we may investigate and resolve the situation accordingly. Once the merchandise has been returned, a refund will be issued to the original method of payment.
*Christmas / Holiday Season Return Policy
Items purchased between November 15th and December 24th, may be returned until January 10th of the following year for a full refund, subject to our other return guidelines listed above.
*Headphones ( Unopened only policy)
Due to hygienic reasons, AVGearShop will only accept returns for headphones that are unopened. We will not accept returns for opened and/or used headphones. Regular return policy will apply to any refurbished headphones.
Product Return Procedure
AVGearShop will not accept returns without an RMA (Return Merchandise Authorization) number. Once issued, RMA numbers are valid for 15 days, within which time returned products must be received by AVGearShop. RMA numbers will not be extended or reissued. The Customer should prominently display the RMA number(s) on the shipping label containing the returned product.
The Customer agrees to bear all shipping and insurance charges and all risk of loss for the returned product during shipment. The Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, AVGearShop's Return Procedure will be breached and AVGearShop may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the Customer for replacement of the missing component(s). Unless the product is DOA, AVGearShop will not refund the original shipping charges to the Customer.
DOA (Dead On Arrival) Policy
AVGearShop will gladly replace any item that arrives DOA (arrives defective, broken or dead on arrival). If the product is found to be defective, you must let us know within 14 days from the date that you received your item. If a direct replacement is not available, we reserve the right to offer you a replacement of equal or greater value or issue a full refund. Will absorb all related shipping expenses for DOA item(s).
Damaged Products
AVGearShop will gladly replace any item that arrives damaged. If the product is found to be damaged, you must let us know within 14 days from the date that you received your item so a claim can be filed. Pictures of the damaged product will be required in advance prior to the replacement item being shipped. If a direct replacement is not available, we reserve the right to offer you a replacement of equal or greater value or issue a full refund.
Final Sale Items
Some merchandise will be sold under the condition of “Final Sale”. Final Sale items do not qualify under our Refund policy. The DOA Policy will still apply on Final Sale items.
Restocking Fee & Shipping Deductions
No restocking fee applies to compliant returns received in new, unopened condition with all original packaging and accessories. If a returned item is opened, damaged, in poor condition, or missing original manufacturer packaging, manuals, or accessories, a restocking fee of 15%—or the cost of missing components—may be deducted from the refund, or the return may be declined.
Original shipping charges are non-refundable (except for verified DOA items). For items purchased with Free Shipping that are returned for non-defective reasons (such as buyer's remorse or ordering the wrong item), AVGearShop reserves the right to deduct the actual outbound carrier shipping cost we incurred from your refund. Refunds are not issued after the 30-day return window (or after January 10 for eligible holiday purchases).
Warranties
AVGearShop is a distributor only. Products sold by AVGearShop are not manufactured by AVGearShop. The products may, however, be covered by a manufacturer’s warranty, service, and support policy (if present). AVGearShop assigns and passes through to the customer any warranty of the manufacturer, and customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. AVGearShop makes no representation or express warranty with respect to the product except those stated in the specific advertisement or this document. AVGearShop disclaims all other warranties, express or implied, as to any such product, including and without limitation, the implied warranties arising from statute, trade usage, course of dealing, or course of performance. Should any of these items prove defective, not function, or function properly in any way after the 14 day DOA period, the buyer, and not the manufacturer or AVGearShop, assumes the entire cost of all necessary servicing or repair.
Limitation of Liability
In all circumstances AVGearShop’s maximum liability is limited to the purchase price of the products sold. AVGearShop shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. AVGearShop shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, special damages or exemplary damages, whether or not AVGearShop has been made aware of the possibility of such claims and or damages.